Terms & Conditions

1. General Information

alfcasino-nz.com is operated under a Curaçao eGaming licence (licence no. 365/JAZ). These Terms and Conditions govern your use of the website and all services provided. By accessing or using our platform, you agree to be bound by these terms.

We reserve the right to update these Terms and Conditions at any time. Continued use of our services after any changes constitutes acceptance of the updated terms. It is your responsibility to check this page regularly for updates.

2. Eligibility

To register and play, you must:

• Be at least 18 years of age
• Be a resident of a jurisdiction where online gambling is permitted
• Not be a resident of a restricted territory (see Section 3)
• Not be self-excluded or otherwise prohibited from gambling
• Register only one account per household

We use age verification procedures and may request documentation to confirm your eligibility at any time. Providing false information during registration is grounds for immediate account closure and forfeiture of funds.

3. Restricted Territories

Our services are not available to residents of the United States, United Kingdom, Australia (state/territory licensed), France, Netherlands, and other jurisdictions where online casino services are prohibited by law. By registering, you confirm you are not located in a restricted territory. We reserve the right to block access and close accounts from restricted regions.

4. Account Registration

You may hold only one account. Duplicate accounts will be closed and any winnings may be forfeited. You are responsible for keeping your login credentials confidential. All transactions made through your account are your responsibility.

You must provide accurate and up-to-date personal information during registration. We may request verification documents (KYC) before processing withdrawals or when there is a security concern.

5. Deposits and Withdrawals

The minimum deposit is NZ$20. Deposits are processed immediately in most cases. We do not accept third-party payments — the payment method must be registered in your name.

Withdrawals are processed within 0–48 hours subject to verification. Bank transfer withdrawals may take 1–5 business days depending on your bank. We reserve the right to request verification documents before processing any withdrawal.

Winnings from bonus funds are subject to the applicable wagering requirements before withdrawal. Bonus T&Cs are outlined separately at the time of each promotion.

6. Bonuses and Promotions

All bonuses are subject to wagering requirements unless otherwise stated. The standard wagering requirement for welcome bonuses is 30x the bonus amount. Bonuses must be wagered within the promotional period specified.

We reserve the right to modify, suspend, or cancel any promotion at any time. Abuse of bonus offers (including but not limited to: bonus hunting, duplicate accounts, collusion) will result in account suspension and forfeiture of winnings.

Players may only claim each welcome bonus once. Bonuses are not transferable between accounts and have no cash value until wagering requirements are met.

7. Responsible Gaming

We provide responsible gaming tools including deposit limits, loss limits, session limits, self-exclusion, and reality checks. These can be accessed via your account settings or by contacting our support team.

If you believe you may have a gambling problem, we encourage you to contact Gambling Helpline NZ (gamblinghelpline.co.nz) or use our self-exclusion feature. We are committed to protecting vulnerable players.

8. Fair Play and Prohibited Conduct

We prohibit the following activities:

• Use of automated software, bots, or scripts
• Collusion with other players
• Manipulation of game outcomes
• Money laundering or fraudulent activity
• Exploiting software bugs or errors

Violations may result in immediate account closure, forfeiture of funds, and referral to relevant authorities.

9. Game Rules and Disconnections

All games are provided by licensed third-party software providers. Game results are determined by certified Random Number Generators (RNG). In the event of a disconnection during a game round, the game will resume from the last valid state when you reconnect.

We are not responsible for losses resulting from technical failures, internet outages, or device issues on the player's side.

10. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy. By registering, you consent to the collection and use of your data as described therein. We implement industry-standard security measures to protect your personal information.

11. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our services, including but not limited to loss of winnings, data loss, or business interruption.

Our services are provided "as is" and we make no warranties regarding uninterrupted access, error-free operation, or the accuracy of information on our website.

12. Dispute Resolution

If you have a complaint, please contact our support team first. We aim to resolve all disputes within 10 business days. If you are not satisfied with our resolution, you may escalate to our licensing authority (Curaçao eGaming) for a formal dispute review.

These Terms and Conditions are governed by the laws of Curaçao. Any legal proceedings shall be subject to the jurisdiction of the courts of Curaçao.

13. Contact Us

For questions regarding these Terms and Conditions, contact our support team via live chat on our website, available 24/7. Response time: under 15 minutes during peak hours.