Responsible Gaming

Responsible Gaming at Alf Casino

We're committed to providing a safe and enjoyable gaming environment for all NZ players. Your wellbeing comes first.

Our Commitment to Safe Play

At Alf Casino, we believe gambling should be entertaining — not a source of financial stress or harm. We operate under our Curaçao eGaming licence (365/JAZ) and take our responsibilities to New Zealand players seriously. Our platform includes a full suite of responsible gaming tools that put you in control of your play.

If you ever feel that gambling is becoming a problem, we encourage you to use the tools available in your account settings or contact our live chat support team immediately. We're available around the clock.

Deposit Limits

Set daily, weekly, or monthly deposit limits directly from your account settings. Limits apply immediately.

Session Time Limits

Control how long you play per session. Receive automatic alerts when you reach your set time limit.

Self-Exclusion

Voluntarily exclude yourself for 30 days, 6 months, 1 year, or permanently. Contact support to activate.

Reality Check

Enable reminders during play that show your session duration and net balance at intervals you choose.

Loss Limits

Cap how much you can lose in a given period. Helps manage your bankroll and keeps play within budget.

Account Lock

Temporarily lock your account for a cooling-off period of 24 hours, 7 days, or longer via live chat.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It's important to recognise the warning signs early. Ask yourself honestly:

Are you spending more money on gambling than you can afford to lose?
Do you gamble to escape stress, anxiety, or personal problems?
Have you borrowed money or sold possessions to fund gambling?
Do you hide your gambling activity from family or friends?
Do you feel irritable or restless when trying to cut back?
Are you chasing losses — gambling more to try to recover lost money?
Has gambling affected your work, relationships, or health?

If you answered yes to any of these, please reach out to one of the support services below or contact our support team. Taking action early makes a real difference.

Support Organisations

Gambling Helpline NZ

🇳🇿 New Zealand

Free, confidential support for New Zealand residents affected by gambling. 24/7 helpline available.

Visit Gambling Helpline NZ →

GamCare

🌐 International

Leading provider of free information, advice, and support for problem gambling. Online chat available.

Visit GamCare →

Gambling Therapy

🌐 International

Global free online support service for problem gambling. Forums, live chat, and one-to-one therapy.

Visit Gambling Therapy →

Gamblers Anonymous NZ

🇳🇿 New Zealand

Peer support group for people with gambling problems. Regular meetings across New Zealand.

Visit Gamblers Anonymous NZ →

Underage Gambling Prevention

Alf Casino strictly prohibits underage gambling. You must be 18 years or older to register and play. We verify age during KYC checks and may request documentation at any time.

If you share a device with minors, we strongly recommend using parental control software such as Gamban, Net Nanny, or your browser's built-in content filters to prevent access to gambling websites.

Need help or want to activate responsible gaming tools?

Contact Support

Accepted Payment Methods