Privacy Policy
Last updated: January 2026
Your privacy matters to us. This Privacy Policy explains how alfcasino-nz.com collects, uses, stores, and protects your personal data. We are committed to maintaining the trust and confidence of our players.
1. Who We Are
alfcasino-nz.com is operated under a Curaçao eGaming licence (365/JAZ). For questions about your data, contact our support team via live chat or email. We act as the data controller for personal information collected through our website and services.
2. Information We Collect
We collect the following categories of personal data:
Registration Data
- Full name
- Date of birth
- Email address
- Phone number (optional)
- Country of residence
Verification Data (KYC)
- Government-issued photo ID
- Proof of address
- Source of funds documentation (where required)
- Payment method verification
Financial Data
- Deposit and withdrawal history
- Payment method details (encrypted)
- Transaction records
Usage Data
- Game history and session data
- Login records and IP addresses
- Device type and browser information
- Pages visited and time spent
3. How We Use Your Data
We use your personal data for the following purposes:
- Account registration and management
- Identity verification and fraud prevention
- Processing deposits and withdrawals
- Providing customer support
- Complying with legal obligations (AML, KYC regulations)
- Personalising your gaming experience
- Sending transactional emails (account notifications, withdrawal confirmations)
- Sending promotional communications (with your consent)
- Improving our website and services through analytics
- Responsible gaming monitoring and intervention
4. Legal Basis for Processing
We process your data on the following legal bases:
- Contract performance: Processing necessary to provide our services and manage your account
- Legal obligation: KYC/AML compliance, regulatory reporting, age verification
- Legitimate interests: Fraud prevention, security monitoring, service improvement
- Consent: Marketing communications (you can withdraw consent at any time)
5. Data Sharing
We do not sell your personal data. We may share your data with:
- Payment processors: To process transactions securely
- Identity verification providers: To complete KYC checks
- Game providers: Necessary game session data only
- Regulatory authorities: When required by law
- Fraud prevention services: To protect against fraudulent activity
All third-party service providers are contractually bound to handle your data securely and only for the specified purpose.
6. Data Retention
We retain your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:
- Account data: retained for the duration of your account plus 5 years
- Financial transaction records: 7 years (regulatory requirement)
- KYC documentation: 5 years from account closure
- Support communications: 2 years
7. Cookies and Tracking
We use cookies and similar technologies to improve your browsing experience and collect analytics data. Types of cookies we use:
- Essential cookies: Required for site functionality and security
- Analytics cookies: Help us understand how visitors use our site (e.g. Microsoft Clarity)
- Preference cookies: Remember your settings and preferences
- Marketing cookies: Used to track affiliate referrals (with consent)
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.
8. Your Rights
You have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your data (subject to legal retention requirements)
Right to Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing based on legitimate interests or for marketing
Right to Restrict
Request restriction of processing in certain circumstances
To exercise any of these rights, contact our support team via live chat. We will respond within 30 days.
9. Security
We implement industry-standard security measures to protect your personal data, including 256-bit SSL/TLS encryption on all connections, encrypted storage of sensitive data, access controls limiting staff access to personal data, and regular security audits. Despite these measures, no internet transmission is 100% secure. We encourage you to use a strong, unique password for your account.
10. International Transfers
Our services may involve transferring your data to countries outside New Zealand. When data is transferred internationally, we ensure appropriate safeguards are in place, including contractual protections and data processing agreements that meet applicable data protection standards.
11. Children's Privacy
Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from minors. If we discover that a minor has registered, we will immediately close the account and delete all associated data.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
13. Contact
For privacy-related queries, to exercise your rights, or to make a complaint, contact our support team via live chat on our website. If you are not satisfied with our response, you may contact your local data protection authority.
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